Privacy Policy
for Rent My Tuk Tuk
We respect your privacy and are committed to protecting your personal information whenever you book a tuk tuk rental or use our services in Sri Lanka.
1. Introduction
Welcome to Rent My Tuk Tuk (“Company”, “we”, “our”, or “us”).
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use our website, booking system, tuk tuk rental services, guided tours, airport transfers, and related travel services.
By accessing our website or using our services, you agree to the practices described in this Privacy Policy.
2. Business Information
- Business Name
- Rent My Tuk Tuk
- Business Type
- Sole Proprietorship
- Registered Country
- Sri Lanka
- Website
- rentmytuktuk.com
- [email protected]
- Phone
- +94 70 1000 417
3. Information We Collect
We may collect the following categories of information:
Personal Information
- Full name
- Date of birth
- Nationality
- Email address
- Phone number
- Emergency contact details
- Passport information
- Driving license information
- International Driving Permit (IDP) details
- Sri Lankan temporary driving permit details
Booking Information
- Pickup and drop-off locations
- Rental dates
- Vehicle type selected
- Tour or airport transfer information
- Communication history
Payment Information
Payments are securely processed through third-party payment providers including:
- PayHere
- PayPal
We do not store full payment card details on our servers.
Technical Information
We may automatically collect:
- IP address
- Device information
- Browser type
- Website usage activity
- Referral sources
- Cookie and analytics data
4. Why We Collect Your Information
We collect and use your information to:
- Process and manage bookings
- Arrange Sri Lankan temporary driving permits
- Verify driving eligibility
- Provide customer support
- Process payments and refunds
- Improve website performance and customer experience
- Send booking confirmations and service updates
- Send promotional offers and marketing communications
- Comply with legal obligations
- Prevent fraud and misuse
5. Driver Permit Processing
To legally arrange a Sri Lankan temporary driving permit through the Automobile Association of Ceylon (AAC), customers must provide:
- Passport copy
- Home country driving license
- International Driving Permit (IDP)
This information is used solely for permit processing and legal compliance purposes.
6. Marketing Communications
We may send:
- Booking updates
- Promotional emails
- WhatsApp communications
- Travel offers
- Rental promotions
You may unsubscribe from marketing communications at any time by contacting:[email protected]
Transactional and booking-related messages may still be sent even after marketing opt-out.
9. International Customers & GDPR
Because we serve customers globally — including Europe, Schengen countries, Australia, the United Kingdom, Russia, and other international destinations — we aim to comply with international privacy standards including the GDPR where applicable.
International users may request:
- Access to personal information
- Correction of inaccurate information
- Deletion requests
- Withdrawal of consent
- Restriction of processing
Requests can be sent to:[email protected]
10. Security of Information
We implement reasonable technical and organizational security measures to protect personal data from:
- Unauthorized access
- Loss
- Misuse
- Disclosure
- Alteration
However, no internet transmission is completely secure.
11. Data Retention
We retain information only as long as necessary for:
- Legal compliance
- Tax obligations
- Insurance matters
- Booking administration
- Dispute resolution
Permit-related documentation may be retained according to Sri Lankan legal requirements.
12. Refunds & Security Deposits
Security deposits range between: USD 100 – USD 500depending on vehicle category.
Refunds are generally processed within: 7–14 working days
Deductions may apply for:
- Damage under insurance excess
- Traffic fines
- Fuel shortages
- Missing accessories
- Policy violations
13. Insurance & Damage Policy
All rentals include insurance coverage subject to policy terms and deductible/excess conditions.
Customers are responsible for:
- Damages under USD 50
- Negligent or misuse-related damages
- Rental charges during vehicle repair periods caused by customer negligence
Mechanical failures unrelated to customer misuse are covered by Rent My Tuk Tuk.
14. Cancellation Policy
Customers may cancel free of charge up to: 10 days before rental start date
A 5% administrative deduction may apply for:
- Government fees
- Permit processing
- Administrative/documentation costs
No-show bookings may be non-refundable.
15. Changes to This Policy
We may update this Privacy Policy periodically.
Updated versions will always be published on:rentmytuktuk.com
16. Contact Information
For privacy-related questions or requests:
Rent My Tuk Tuk
Narigama, Galle Road, Hikkaduwa, Sri Lanka
Email: [email protected]
Phone: +94 70 1000 417
Website: rentmytuktuk.com