Terms & Conditions

1. Definitions

Unless the context requires otherwise, the following definitions apply throughout these Terms & Conditions.

2. About Rent My Tuk Tuk

2.1 Company Information

Rent My Tuk Tuk is a registered sole proprietorship established in Sri Lanka and specialises in self-drive tuk tuk rentals for international travellers.

Our goal is to provide visitors with an authentic, affordable and memorable way to explore Sri Lanka while ensuring that all rentals comply with Sri Lankan road regulations and safety requirements.

2.2 Our Services

Rent My Tuk Tuk provides services including, but not limited to:

• Self-drive tuk tuk rentals
• Airport pickup and drop-off services
• Guided tuk tuk tours
• Sri Lankan temporary driving permit assistance
• Vehicle delivery and collection
• Optional rental accessories
• Travel support during the rental period

Additional services may be offered from time to time and will be subject to these Terms unless otherwise stated.

2.3 Our Role

Rent My Tuk Tuk owns and operates its rental fleet and provides vehicles directly to Customers.

We are responsible for:

• managing bookings;
• processing payments;
• arranging permit assistance where requested;
• providing vehicle handovers;
• offering customer support during the rental;
• coordinating maintenance and roadside assistance where applicable;
• processing security deposit refunds; and
• administering these Terms & Conditions.

3. Acceptance of these Terms

These Terms form a legally binding agreement between Rent My Tuk Tuk and the Customer.

By making a booking, paying any amount towards a booking, accepting delivery of a vehicle, or using any service provided by Rent My Tuk Tuk, the Customer confirms that they:

• have read these Terms;
• understand these Terms;
• agree to comply with these Terms;
• have the legal capacity to enter into this Agreement; and
• accept all responsibilities arising under this Agreement.

If the Customer does not agree with these Terms, they must not proceed with the booking.

3.1 Electronic Acceptance

The Customer agrees that no physical signature is required.

Acceptance may occur by:

• completing an online booking;
• paying an invoice;
• paying a deposit;
• confirming via email;
• confirming via WhatsApp;
• accepting a booking quotation;
• taking possession of the vehicle.

Each of these actions constitutes full acceptance of these Terms.

3.2 Entire Agreement

These Terms, together with:

• Booking Confirmation
• Payment Receipt
• Privacy Policy
• Vehicle Handover Form
• Vehicle Return Form

constitute the complete agreement between Rent My Tuk Tuk and the Customer.

No verbal statements or informal communications modify these Terms unless confirmed in writing by Rent My Tuk Tuk.

4. Booking Process

To ensure a smooth rental experience, bookings generally follow the process below:

1. Select rental dates.
2. Choose pickup and return locations.
3. Select a tuk tuk model.
4. Add optional services or accessories.
5. Review these Terms & Conditions.
6. Submit the booking request.
7. Receive booking confirmation.
8. Complete payment requirements.
9. Submit required driving documents.
10. Obtain or arrange the Sri Lankan Recognition Permit (if required).
11. Attend vehicle handover.
12. Begin the rental.

5. Driver Eligibility & Licensing Requirements

5.1 Eligible Drivers

Only the Customer and any additional drivers expressly approved by Rent My Tuk Tuk ("Authorised Drivers") may operate the Vehicle during the Rental Period.

All Authorised Drivers must:

• Be at least 18 years of age.
• Hold a valid home country driving licence.
• Hold a valid International Driving Permit (IDP), where required.
• Obtain a valid Sri Lankan Driving Recognition Permit issued through the Automobile Association Ceylon (AAC) before operating the Vehicle.
• Present original identification documents during vehicle handover.
• Successfully complete the vehicle orientation and handover process.

No other person may drive the Vehicle without prior written approval from Rent My Tuk Tuk.

Operating the Vehicle without authorisation may invalidate insurance coverage and result in immediate termination of the rental agreement.

5.2 Minimum Driver Age

Drivers must be 18 years of age or older at the time the Vehicle is collected.

Rent My Tuk Tuk reserves the right to request proof of age before releasing any Vehicle.

5.3 Required Documents

Before vehicle handover, every Authorised Driver must present original physical copies of the following documents:

• Valid Passport
• Valid Home Country Driving Licence
• Valid International Driving Permit (IDP)
• Sri Lankan Driving Recognition Permit (where applicable)

Photographs, photocopies, screenshots, or expired documents are not accepted unless otherwise permitted by applicable law.

Failure to provide the required documentation may result in refusal of vehicle handover without entitlement to compensation.

5.4 International Driving Permit (IDP)

Foreign visitors intending to drive in Sri Lanka must possess a valid International Driving Permit issued by an authorised authority in their home country.

The Customer is responsible for ensuring that the IDP remains valid throughout the Rental Period.

5.5 Sri Lankan Driving Recognition Permit

Foreign driving licences and International Driving Permits alone do not authorise the operation of a tuk tuk in Sri Lanka.

Customers must also obtain a Sri Lankan Driving Recognition Permit issued through the Automobile Association Ceylon (AAC).

Rent My Tuk Tuk may assist customers with the permit application process as an additional service.

The Customer acknowledges that:

• Government processing times are outside our control.
• Permit fees are separate from the rental price unless otherwise agreed.
• Incorrect or incomplete documents may delay permit issuance.
• Government-issued permit fees are generally non-refundable once processing has commenced.

The legal responsibility for holding a valid permit always remains with the Customer.

5.6 Additional Drivers

Additional drivers may be authorised only if they:

• satisfy all licensing requirements;
• provide all required documents;
• complete the handover briefing; and
• receive written approval from Rent My Tuk Tuk.

The primary renter remains responsible for all actions of every Authorised Driver.

5.7 Right to Refuse Handover

Rent My Tuk Tuk reserves the right to refuse vehicle handover if:

• documentation is missing;
• licences are invalid;
• permits cannot be verified;
• the Customer appears impaired;
• the Customer appears unable to operate the Vehicle safely;
• payment requirements have not been satisfied;
• required security deposits have not been paid.

Such refusal shall not constitute a breach of contract by Rent My Tuk Tuk.

6. Vehicle Handover Procedure

6.1 Purpose

Before the rental begins, every Customer must complete the official handover process.

The purpose of the handover is to ensure that the Customer:

• understands how to operate the Vehicle safely;
• understands Sri Lankan traffic regulations;
• receives all required documents;
• confirms the Vehicle's condition;
• acknowledges responsibility for the Vehicle.

6.2 Vehicle Orientation

During handover, Rent My Tuk Tuk will provide a practical introduction to the Vehicle.

The orientation may include:

• Starting and stopping the engine
• Gear operation
• Braking
• Reverse operation
• Parking
• Fuel type
• Dashboard indicators
• Lights and signals
• Daily safety checks
• Emergency contacts
• Basic troubleshooting

The orientation is intended to familiarise the Customer with the Vehicle and does not constitute a formal driving test or certification.

6.3 Safety Briefing

Prior to departure, Customers may receive a safety briefing covering topics including:

• Sri Lankan road rules
• Defensive driving practices
• Local traffic conditions
• Road etiquette
• Safe overtaking
• Mountain driving
• Wildlife hazards
• Weather-related risks
• Emergency procedures

Customers are expected to follow all safety advice provided.

6.4 Vehicle Inspection

Before accepting the Vehicle, both parties will inspect:

• Exterior body
• Windscreen
• Mirrors
• Tyres
• Wheels
• Interior
• Dashboard
• Lights
• Horn
• Fuel level
• Accessories
• Existing scratches
• Existing dents

Photographs and videos may be taken for record purposes.

These records become part of the rental agreement.

6.5 Vehicle Handover Form

Before driving away, the Customer must complete or acknowledge the Vehicle Handover Form.

This form records:

• Vehicle condition
• Fuel level
• Odometer reading
• Accessories supplied
• Existing damage
• Photographs
• Driver details
• Date and time of handover

The signed or electronically accepted handover form shall be considered the official record of the Vehicle's condition at the commencement of the Rental Period.

6.6 Fuel Policy at Handover

The Vehicle will be supplied with a recorded fuel level.

Customers agree to return the Vehicle with approximately the same fuel level.

If the Vehicle is returned with less fuel than recorded at handover, the Customer may be charged for the fuel difference together with any reasonable refuelling service costs.

7. Use of the Vehicle

7.1 Permitted Use

The Vehicle may only be used:

• on public roads legally open to traffic;
• for private travel;
• within Sri Lanka;
• in accordance with all applicable laws.

7.2 Prohibited Use

The Vehicle must not be used:

• for racing;
• for competitions;
• for illegal activities;
• to transport illegal goods;
• while under the influence of alcohol or drugs;
• by unauthorised drivers;
• for driver training;
• for towing;
• for carrying loads exceeding manufacturer recommendations.

7.3 Off-Road Driving

Unless expressly authorised, Customers must not drive:

• on beaches;
• through rivers;
• through floodwaters;
• on closed roads;
• on unsafe terrain;
• on roads prohibited by local authorities.

Damage resulting from prohibited driving may not be covered by insurance.

7.4 Passenger Limits

Customers must never carry more passengers than permitted by the Vehicle manufacturer or Sri Lankan law.

7.5 Daily Responsibilities

Throughout the Rental Period, Customers must exercise reasonable care and are expected to:

• Monitor fuel levels.
• Check engine oil if travelling long distances.
• Check tyre condition.
• Keep the Vehicle clean.
• Lock the Vehicle when unattended.
• Secure all keys.
• Report warning lights immediately.
• Stop driving if a serious mechanical issue develops.
• Notify Rent My Tuk Tuk promptly of any accident, breakdown, or damage.

Failure to take reasonable care may result in the Customer being responsible for resulting damage.

7.6 Vehicle Security

Customers must take reasonable steps to protect the Vehicle against theft, vandalism, and misuse.

Keys must not be left inside an unattended Vehicle.

The Vehicle should be parked in safe and legal locations whenever possible.

7.7 Traffic Laws

Customers must comply with all:

• Sri Lankan road rules;
• police directions;
• traffic regulations;
• parking restrictions;
• speed limits.

Any fines, penalties, towing charges, or legal costs incurred during the Rental Period remain the sole responsibility of the Customer.

7.8 Illegal Use

Rent My Tuk Tuk reserves the right to terminate the rental immediately if the Vehicle is used:

• unlawfully;
• dangerously;
• negligently;
• in breach of these Terms & Conditions.

The Customer shall remain liable for all resulting losses, damages, and expenses.

8. Insurance

8.1 Included Insurance

All rentals include basic insurance coverage subject to:

• policy terms and conditions;
• excess/deductible requirements;
• permitted use limitations; and
• Authorised Driver requirements.

8.2 Peace of Mind Cover

Customers may purchase Peace of Mind Cover as an optional add-on.

Peace of Mind Cover provides:

• Zero excess ($0) on damages;
• Comprehensive vehicle coverage;
• Full passenger protection;
• 24/7 roadside assistance;
• Medical expense coverage.

Peace of Mind Cover is subject to separate terms and conditions.

8.3 Insurance Exclusions

Insurance may not cover:

• damage caused by unauthorised drivers;
• damage from prohibited use;
• damage from driving under the influence;
• off-road damage;
• damage from negligence;
• willful damage;
• loss of personal belongings;
• damage to third-party property beyond policy limits.

9. Liability

9.1 Customer Liability

The Customer is liable for:

• all damages not covered by insurance;
• excess payments under the insurance policy;
• loss of use during repair periods;
• traffic fines and penalties;
• loss of or damage to accessories;
• recovery or towing costs;
• all claims arising from prohibited use.

9.2 Rent My Tuk Tuk Liability

Rent My Tuk Tuk is not liable for:

• personal injury unless caused by our negligence;
• loss of personal belongings;
• indirect or consequential losses;
• loss of travel time;
• loss of enjoyment;
• damage caused by third parties;
• damage caused by force majeure events.

10. Mechanical Issues

10.1 What to Do

If a mechanical issue occurs:

1. Stop driving safely.
2. Contact Rent My Tuk Tuk immediately.
3. Follow our guidance.
4. Do not attempt unauthorised repairs.

10.2 Covered Mechanical Failures

Mechanical failures arising from normal wear, manufacturing defects, or unavoidable breakdown not caused by misuse are covered by Rent My Tuk Tuk.

In such cases:

• we will arrange repairs;
• we may provide a replacement vehicle if available;
• we may offer a refund for lost rental days;
• we are not liable for consequential losses.

10.3 Customer-Caused Mechanical Issues

If the mechanical issue is caused by the Customer's misuse, negligence, or breach of these Terms, the Customer will be responsible for all repair costs and associated expenses.

11. Security Deposit

11.1 Deposit Amount

The Security Deposit ranges from: USD 100 – USD 500

The exact amount depends on the vehicle category and rental duration.

11.2 Purpose

The deposit covers:

• unpaid charges;
• damages not covered by insurance;
• missing accessories;
• traffic fines;
• fuel shortages;
• any other amounts payable under these Terms.

11.3 Refund Process

The deposit is refundable within 7-14 working days after the Vehicle is returned, provided:

• no damage has occurred;
• no fines have been incurred;
• all charges have been paid;
• the Vehicle is returned on time;
• the Vehicle is returned with the correct fuel level;
• all accessories are returned.

12. Returns

12.1 Return Procedure

The Vehicle must be returned to the agreed location:

• on the agreed date;
• at the agreed time;
• at the agreed location;
• in a clean condition;
• with the correct fuel level;
• with all accessories.

12.2 Late Returns

Late returns may incur additional charges.

Rent My Tuk Tuk reserves the right to charge:

• daily rental rates for late returns;
• additional fees for unauthorised extensions.

12.3 Return Inspection

The Vehicle will be inspected on return.

Any new damage not recorded on the handover form will be noted and may result in deductions from the security deposit.

13. Cancellation

13.1 Free Cancellation

Customers may cancel free of charge up to: 10 days before rental start date

13.2 Late Cancellation

Cancellations within 10 days of the rental start date may be subject to charges.

13.3 No-Show

No-show bookings may be non-refundable.

13.4 Administrative Deductions

A 5% administrative deduction may apply for:

• Government fees;
• Permit processing;
• Administrative/documentation costs.

14. Privacy

Rent My Tuk Tuk handles personal information in accordance with our Privacy Policy.

Customers have the right to:

• access their personal information;
• request corrections;
• request deletion;
• withdraw consent;
• restrict processing.

For more information, please review our Privacy Policy.

15. Force Majeure

Rent My Tuk Tuk is not liable for failure to perform obligations due to events beyond reasonable control, including:

• Natural disasters;
• Government actions;
• War or civil unrest;
• Pandemics;
• Strikes;
• Severe weather conditions;
• Other unforeseeable events.

16. Governing Law

These Terms are governed by the laws of Sri Lanka.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the Sri Lankan courts.

17. Contact

For questions or concerns regarding these Terms, please contact us: